How the Slack Integration Boosts Salesforce’s Products Pushing everything to a single collaborative workspace where employees can do all their work is the new approach to the emerging hybrid workplace model for enterprise work. If that theme sounds familiar, just look to Microsoft’s approach to its productivity and collaboration platform Teams, which has also become a centralized hub for all things Microsoft 365. It includes Slack-First Sales, Slack-First Marketing, Slack-First Service and Slack-First Analytics.Īccording to Salesforce’s Bret Taylor, president and chief operating officer at Salesforce, this new platform is “…just the beginning for the Slack-First Customer 360 – which will fundamentally reshape how work gets done by connecting employees, customers, and partners and the apps they use on a single platform.” The Salesforce and Slack integration has resulted in a new service called the Slack-First Customer 360 Product Suite.

Eight months after Salesforce and Slack closed Salesforce’s $28 billion acquisition of the collaborative workspace, Salesforce has announced their first product offering involving its acquisition.

Salesforce to slack integration